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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Nissan Sentra. Overall my experience was positive. I purchased my car off of Freddy. The vehicle was in good condition and clean when I received it. My car is doing good today. I was approved the same day.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. I took the car to the service center because the avs sensor was on, the window didnt work, and the transmittion had to have some work done to it. They had the car for almost four weeks before I finally got it back. I didnt have to pay anything for the work that was done, but I got a receipt showing what they did. I am not having any problems with the car now, but I have only had it for three days. The staff trated me great. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. I brought it in for a broken head gasket. It was there from thursday until wednesday afternoon. It was covered and I did get a receipt. There are no problems right now and the staff there was helpfull. The experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Chrysler 300M. My overall experience was positive. My salesperson was Anthony. His service was good. The car was not that clean in the inside when I first got it--but the condition of the car was good. I was approved for the car the same day. My car vibrates a little bit but I am going to drive it a while and see if it continues to do the same thing.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Buick Century. The finance person was the salesperson who helped me the most. He was alright as far as customer service. I did not like how I was sitting there all day, and they were very unorganized. The car was clean but had a crack in the dashboard when I received it. My car is doing good today. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Buick Century. My overall experience was positive. My salesperson was Richard. His service was very good--he was helpful. The car was in good condition and clean when I got it. I was approved for the car the same day. There are no problems with my car at this time.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. Overall my experience was positive. My sales person was Dwight, and I was approved the same day. My vehicle was fine when I bought it, and I currently do not have any problems with it. Dwight did a good job during the purchase of my vehicle.

     

    12/02/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. My overall experience was positive. My vehicle was clean on the inside when I first got it. I do not have any problems with my car now. Travis was my salesperson and he was great. I was approved for my car the same day.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Buick LeSabre. I brought my car in because the coil and the spark plugs and wires were old or burnt out. I got my car back the same day. It was under warranty. I got paperwork for the work they did. The staff`s customer service has been good so far. I think they missed looking at the vaccuum hose leak because it is still running a little rough. She said I could bring it back in after the 9th because they are busy until then. Overall, my experience was positive. I have no complaints.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Buick Century. My overall experience was positive. I took my car into the shop for an oil change. It was in the shop for 20-30 minutes. It was under warranty. I did receive paperwork and a receipt. The staff were great. There are no problems with my car at this time.

     

    12/02/2008

     
    Positive Comment

    I own a 2005 Ford Taurus. My salesperson was Rob, he was real good with customer service. The vehicle was in good condition and clean when I recieved it. The car is doing good today. I was approved the same day, but it took 7 hours. My overall experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE 88. I brought it in for an oil change, they checked the tire pressrue, and the button for the windows were stuck. It was there for less than an hour and the service was covered. I did get a receipt and there are no problems right now. The staff there was very nice and the experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. I brought it in for the starter. It was there for a day and the service was covered. I did get a receipt and there are no problems right now. The staff there was pretty good; Chaz takes care of me over there. The experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Dodge Caravan. Overall my experience with the purchase was very positive. Angela was the salesperson that I worked with and she did a really good job. The vehicle had a slight scent in it when I bought it and the left and rear doors would not open using the remote control feature. I was approved the first day I went in to get the vehicle.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Buick Century. My salesperson was Josh, he was good with customer service. The car was in good condition and clean when I recieved it. The vehicle is doing well today. I was approved the same day. My overall experience was positive.

     

    12/02/2008

     
           

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