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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 1/1/2009

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 OLDSMOBILE Alero. Overall my experience was positive. I had a noise on my vehicle, and my vehicle was in the shop for a coupole of days. My vheicle was under warranty, and I received paperwork. I currently do not have any problems with my vehicle, and the staff did a good job during the time that my vehicle was in the shop.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 Mercury Grand Marq. My salesperson was Jordan. He was great with customer service. THe vehicle was clean when I recieved it but not in good condition. The vehicle was shaky, but the problem has already been fixed. The vehicle is doing okay today. I was approved the same day. My overall experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Impala. I brought my car in for the power steering pump. It was in the shop for just a day. It was under warranty. I got paperwork for the service. The staff`s customer service was great. I am not having any problems with the car now. Overall, my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2002 Dodge Caravan. My salespersons were Jared and Jordan. The customer service that I received was ok. The vehicle was neat and but it was not in good condition. I have a clicking on the passengar side. It took about 4 hours for me to be approved for the vehicle. My overall experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 OLDSMOBILE Alero. My overall experience was positive. I brought my car in for an oil change. I did get it serviced in the same day. I was not charged for this service and I did get a receipt. I currently have no problems with my car now. The staff overall was perfect.

     

    12/02/2008

     
    Positive Comment

    I own a 2008 Buick Century. Overall, my experience was positive. My salesperson was Zuku, who was excellent. My vehicle was in good condition and clean when I bought it. There are no problems with my car now, and I was approved the same day.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Mercury Sable. My car was in for the gas tank. They had my car for about eight hours. The service was under warranty. They did give me paper work. My car is not running right now, it needs the 02 censor replaced, it keeps stalling out on me. The employees were very nice. My experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Buick Regal. My overall experience was positive. My salesperson was Anthony. His service was great. The car was in good condition and clean when I got it. I was approved for the car the same day. There are no problems with my car at this time.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Jeep Cherokee. I recently bought a car off of Rick. He was excellent when helping me purchase a car. The vehicle was clean and in good condition when I received it. My car is doing okay today, except the heater does not blow out hot air. I was approved the same day. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2003 Dodge Durango. Robert helped me when I purchased my car. His customer service was great. The vehicle was clean and in good condition when I received it. My car is doing good today. I was approved the same day. Overall my experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 1999 Pontiac Grand Am. I took my car in for a fuel pump. The service was completed quickly. I didn`t pay anything, but I did recieve paperwork. The car is doing okay today. The customer service was good. My overall experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. My experience was positive. Darius was my salesperson. My truck was clean and running well when I got it. I was approved for the truck in one day. Financing and approval was clearly explained to me. The check gauges light is on.

     

    12/02/2008

     
    Positive Comment

    I own a 2001 CHEVROLET Malibu. My salesperson was Scott. He and the other employees did a very good job, they were really nice. I was approved the same day. My car was in nice condition when I got it, other than it had a ticking noise. My car is at the shop for the ticking noise. My experience was positive.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. Overall my experience was positive. I brought my vehicle in for routine maintainence, but they found out a needed a gasket replaced. The servce took less than a week, and Jason really helped us out getting the work done so quick. I had to pay for the service and I felt the price was a little high, but we needed the car fixed. I received paperwork with the service, and the staff there treated me great. There are no current problems with the vehicle, and it is running well.

     

    12/02/2008

     
    Positive Comment

    I own a 2000 Ford EXP. My salesperson was Jordan. The customer service that I received was ok. The vehicle was neat and in good condition when I received it. The child safety locks on the back doors don`t work. It took about 4 hours for me to be approved for the vehicle. My overall experience was positive.

     

    12/02/2008

     
           

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